Refund policy

Personalized Products Return & Refund Policy

1. Quality Issues
If your order arrives damaged, defective, or with an error caused by us, please contact us within 7 days of delivery. We will offer a replacement, correction, or full refund.

2. Customer Input Errors
We are not responsible for errors in information provided by the customer (such as misspelled names or incorrect details). Please double-check your personalization details before submitting your order.

3. How to Request a Replacement or Refund
Please contact us at support@customperfect.com.au with your order number and clear photos of the problem. We will review your case as soon as possible.

4. Non-Returnable Items
Personalized or custom-made products are made exclusively for you. Therefore, we do not accept returns, exchanges, or refunds for non-defective items.