Terms of service

Terms of Service

Last updated: [Date]

Welcome to Custom Perfect! By accessing or using www.customperfect.com.au (the “Site”), you agree to be bound by these Terms of Service (“Terms”). Please read them carefully before using our website or placing an order.

1. General

  • These Terms apply to all visitors, users, and customers of the Site.

  • If you do not agree to these Terms, you may not use the Site or purchase any products from us.

2. Eligibility

You must be at least 18 years old or have the involvement of a parent or guardian to use this Site and purchase products.

3. Product Information

  • We strive to display accurate descriptions and images of our products. However, actual colors and engraving results may vary slightly due to differences in display monitors and the handmade/engraving process.

  • Personalized products are made based on the information you provide. Please double-check your custom text, spelling, and design choices before submitting your order.

4. Orders

  • All orders are subject to acceptance and availability.

  • We reserve the right to refuse or cancel any order for reasons including, but not limited to, product or service availability, errors in product or pricing information, or suspected fraud.

  • Upon placing an order, you agree to provide current, complete, and accurate purchase and account information.

5. Pricing and Payment

  • All prices are listed in Australian Dollars (AUD) and include GST where applicable.

  • We accept payments via secure payment providers listed at checkout.

  • We reserve the right to change prices at any time without notice.

6. Shipping and Delivery

  • Orders are shipped to the address provided during checkout.

  • We aim to process and dispatch orders promptly, but delivery times may vary due to factors beyond our control.

  • Risk of loss passes to you upon delivery to the shipping carrier.

  • For more details, see our Shipping Policy.

7. Personalized Products: Return & Refund Policy

Quality Issues:
If your order arrives damaged, defective, or with an error caused by us, please contact us within 7 days of delivery. We will offer a replacement, correction, or full refund.

Customer Input Errors:
We are not responsible for errors in information provided by the customer (such as misspelled names or incorrect details). Please double-check your personalization details before submitting your order.

How to Request a Replacement or Refund:
Please contact us at [your support email] with your order number and clear photos of the problem. We will review your case as soon as possible.

Non-Returnable Items:
Personalized or custom-made products are made exclusively for you. Therefore, we do not accept returns, exchanges, or refunds for non-defective items.

8. Intellectual Property

All content on the Site (including images, product designs, text, and logos) is the property of Custom Perfect or its licensors and is protected by copyright and trademark laws. You may not use, reproduce, or distribute any content without our written permission.

9. User Submissions

If you submit custom text, images, or designs for personalization, you represent that you own or have the right to use such content and that it does not infringe any third-party rights. We reserve the right to refuse any content deemed inappropriate or offensive.

10. Limitation of Liability

To the fullest extent permitted by law, Custom Perfect shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of the Site or purchase of products, including but not limited to loss of profits, data, or business interruption.

11. Privacy

Your submission of personal information through the Site is governed by our Privacy Policy.

12. Governing Law

These Terms are governed by the laws of Queensland, Australia. Any disputes will be resolved in the courts of Queensland.

13. Changes to Terms

We reserve the right to update or modify these Terms at any time. Changes will be effective upon posting on the Site. Your continued use of the Site after any changes constitutes acceptance of those changes.

14. Contact Information

For any questions about these Terms, please contact us at:
Email: support@customperfect.com.au